Surgery Responsibilities

    • You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.

    • Respect for religious and cultural beliefs will be honoured.

    • We will answer the telephone with courtesy.

    • You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness, etc). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.

    • Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.

    • We may give you test results when you telephone the surgery for them or you may be asked to make an appointment with the doctor to discuss them.

    • Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephone or provided as a handwritten note for the patient to take to the hospital.

Patients' Responsibilities

    • We ask that you treat our doctors and all practice staff with courtesy and respect.

    • The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.

    • You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address, or name, and remember to give your phone number and postcode.

    • Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable.

    • Please call out of hours only if truly necessary.

    • If tests are ordered for you please ask your doctor or a member of staff about receiving the results.

    • You can discuss any medical matter with the doctor or nurse, including asking for a second opinion.

    • Please let us know if you are unable to keep an appointment at least 30 minutes before the appointment time, so that we can then offer this appointment to someone else.

    • Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, please contact the hospital concerned.

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