Broom Leys Surgery

Coalville, Leicestershire, LE67 4DE

Telephone: 01530 832095

broomleyssurgery.patients@nhs.net

SORRY, WE'RE CURRENTLY CLOSED. FOR URGENT ADVICE, PLEASE CALL NHS 111

Appointments

Routine Appointments

Routine appointments can be booked through reception or via our online services. You can pre-book appointments with GP’s and Nurses up to 4 weeks in advance. GP’s can offer you either face-to-face appointments or telephone consultations.

Face-to-face appointments are allocated a 10 minute time slot. If you think you will need longer than this please book more than one appointment.

Nurses based in our practice treat patients for a wide range of common conditions. Under normal conditions you can expect to see a nurse within one working day.

Let us know if more than one person in the family needs to be seen or you have more than one problem you wish to discuss as this will need extra appointment time.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Please note we have trained chaperones on site who can accompany you during your consultation whether you need an examination or not. Our Chaperones are trained to provide confidential support for all patients who require assistance or support during a GP or Nurse consultation.

Urgent Appointments

Urgent cases are seen on the day.

Contact a Doctor Online

You can also contact a Doctor online using our online triage form, simply click here.

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Cancel an Appointment

Let us know if you need to cancel by contacting the surgery on 01530 832095. If you have online access you can also cancel online using your SystmOnline log in or NHS app.

The practice has a ‘Did Not Attend’ policy. If a patient fails to attend a pre-booked appointment a warning will be sent via SMS or letter. If this happens THREE times in a twelve month period, the practice will discuss your attendance in view of possibly removing you from the practice list, which will result in you needing to re-register at a new practice.

Missed Appointments totals per month in 2023

January – 80 appointments totalling over 20 Hours

February – 91 appointments totalling over 20 Hours

March – 138 appointments totalling over 38 Hours 

April – 107 appointments totalling over 27 Hours 

May – 96 appointments totalling 24 Hours 

June – 93 appointments totalling over 26 Hours 

July – 102 appointments totalling 27 Hours 

August – 157 appointments totalling over 38 hours 

September – 158 appointments totalling 26 Hours 

Please help us to reduce these numbers by letting us know if you cannot make your appointment you can do this by contacting reception on 01530 832095.

We understand circumstances change and things come up, we ask you to appreciate the amount of time and appointments that are wasted that could have been offered to another patient that is needing it.

We are hoping with SMS reminders and letters the number of DNAs will reduce.

Extended Access

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment.

Please note: however, that these appointments will not be in your usual GP practice and may not be with one of your usual GP’s or nurses.

Depending on the reason for your appointment, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP. The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

Home Visits

Home visits are at the discretion of your doctor.

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival.

Where the condition of the patient does require a home visit, please try to let us know before 10.30 am each day.

Opening Times

  • Monday
    08:00am to 12:45pm
    01:30pm to 06:30pm
  • Tuesday
    08:00am to 12:45pm
    01:30pm to 06:30pm
  • Wednesday
    08:00am to 12:45pm
    01:30pm to 06:30pm
  • Thursday
    08:00am to 12:45pm
    01:30pm to 06:30pm
  • Friday
    08:00am to 12:45pm
    01:30pm to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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